Shipping policy

Shipping Policy

At NuvGift, we want your gifts to arrive safely, securely, and on time. We carefully pack every order before handing it over to our delivery partners. Please review the information below for details about our shipping and delivery process.

1. Shipping Methods

We currently offer the following shipping options:

  • Standard Shipping: Delivery within [4-5 BUSINESS DAYS].

  • Express Shipping: Delivery within [3 BUSINESS DAYS], where available

Available shipping options will be displayed at checkout based on your delivery location.

2. Order Processing

Orders are typically processed within 2 business days after payment is successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

Please note that personalized or customized products may require additional processing time. If applicable, the estimated processing time will be mentioned on the product page.

3. Shipping Costs

Shipping charges are calculated based on your delivery location, order size, and selected shipping method.

  • Standard Shipping: 100

  • Express Shipping: 250

  • Free Shipping: [FREE SHIPPING THRESHOLD, IF APPLICABLE]

The final shipping cost will be shown clearly at checkout before you complete your purchase.

4. Delivery Timeframes

Estimated delivery times are:

Processing: 2 BUSINESS DAYS
Standard Delivery: [8-9 BUSINESS DAYS]
Express Delivery: [5-6 BUSINESS DAYS]

Delivery estimates are calculated from the date your order is dispatched, not necessarily from the date your order is placed.

While we work with our delivery partners to meet the estimated timeframe, delivery dates cannot always be guaranteed due to circumstances outside our control.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation and tracking number at the email address or phone number provided during checkout.

You can use the tracking information to follow your order's delivery status.

If you haven't received tracking information within 2BUSINESS DAYS after placing your order, please contact us at NUVGIFT@GMAIL.COM.

6. Delivery Delays

Occasionally, orders may be delayed because of circumstances beyond our control, including:

  • Severe weather

  • Transportation or logistics disruptions

  • Public holidays

  • High-demand periods and festivals

  • Incorrect or incomplete delivery information

  • Regional restrictions

  • Other unforeseen circumstances

If your order is delayed, please contact us at NUVGIFT@GMAIL.COM and we'll do our best to assist you.

7. Incorrect Address

Please carefully check your delivery address before completing your order.

If you realize that you've entered an incorrect address, contact us as soon as possible at NUVGIFT@GMAIL.COM.

Once an order has been dispatched, we may not be able to change the delivery address. Additional shipping charges may apply if an order needs to be re-shipped due to an incorrect address provided by the customer.

8. Damaged or Missing Packages

If your package arrives damaged, please contact us within 2 DAYS of delivery at NUVGIFT@GMAIL.COM

Please include:

  • Your order number

  • Photos/videos of the package and product

  • A brief description of the issue

If your package is marked as delivered but you have not received it, please contact us within 2DAYS so we can investigate with the delivery partner.

9. International Shipping

At this time, NuvGift ships only within [INDIA/AVAILABLE REGIONS]. We hope to offer international shipping in the future.

10. Contact Us

If you have any questions about your order or our shipping policy, we're happy to help.

Email: NUVGIFT@GMAIL.COM
Phone/WhatsApp: 9406720208
Business Hours: [10AM TO 8PM]

NuvGift — Give Something Special.