Refund policy

Return & Refund Policy

At NuvGift, we want you to be happy with every purchase. If something isn't right with your order, please contact us and we'll do our best to resolve the issue fairly and quickly.

1. Return Eligibility

You may request a return within [2 DAYS] of delivery if:

The product is unused and in its original condition.
The product is returned with its original packaging, tags, and accessories, where applicable.
The product is not damaged due to misuse, improper handling, or normal wear and tear.
You have proof of purchase or a valid order number.

Some products may have different return conditions, which will be clearly mentioned on the product page.

2. How to Request a Return

To request a return, contact us at [NUVGIFT@GMAIL.COM] within [2 DAYS] of receiving your order.

Please include:

Order number
Product name
Reason for the return
Photos/videos, if applicable
Any other information requested by our customer service team

We'll review your request and let you know whether it has been approved and what to do next.

Please do not send a product back without receiving return instructions from us.

3. Refund Process

Once we receive and inspect the returned product, we'll notify you about the status of your refund.

If your return is approved:

Refund processing time: [15 WORKING DAYS]

The refund will generally be issued to the original payment method used for the purchase, unless otherwise agreed.

Depending on your bank, card issuer, payment provider, or other financial institution, it may take additional time for the refund to appear in your account.

4. Exchanges

If you receive a defective, damaged, or incorrect product, we may offer a replacement or exchange, subject to availability.

For eligible exchange requests, contact us at [NUVGIFT@GMAIL.COM within [2 DAYS] of delivery.

If the requested replacement is unavailable, we may offer an alternative product, store credit, or refund, as applicable.

5. Damaged, Defective, or Incorrect Products

We carefully inspect and pack orders before dispatch. However, if your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please send:

Your order number
Clear photos/videos of the product
Photos of the outer packaging
A description of the issue

After reviewing the issue, we may provide a replacement, exchange, refund, or another appropriate resolution.

6. Non-Returnable Items

For hygiene, personalization, freshness, or other practical reasons, the following items may not be eligible for return:

Personalized or customized products
Perishable or edible products
Products that have been opened or used
Products damaged after delivery due to customer handling
Gift cards
Clearance/final-sale items
Perfume and deodrant

Any product-specific return restrictions will be mentioned on the relevant product page.

7. Return Shipping Costs

For damaged, defective, incorrect, or wrong items sent by NuvGift, we will COVER THE RETURN SHIPPING COST / PROVIDE A RETURN SHIPPING LABEL, subject to verification.

For returns due to change of mind or other customer-requested reasons, return shipping costs will be [PAID BY THE CUSTOMER / DEDUCTED FROM THE REFUND

Original shipping charges are NON-REFUNDABLE, except where required by applicable law or where the return is due to an error on our part.

8. Returns That Don't Meet Our Conditions

Products returned without prior approval, outside the applicable return period, or in a condition that does not meet our return requirements may not be accepted.

If a return is rejected, we'll contact you with the reason and explain the available options.

9. Contact Us

We're here to help. If you have questions about a return, refund, or exchange, please contact:

Email: NUVGIFT@GMAIL.COM
Phone/WhatsApp: [9406720208]
Business Hours: [10am-8pm]

We aim to handle every return request fairly and provide a smooth customer experience.

NuvGift — Give Something Special.

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